Conversations with participants
Use direct, group, channel and client conversations. Access follows participation rather than exposing every thread to the whole firm.
Communications
A conversation should stay with the people and the work it concerns. Use the shared Inbox for direct messages, group discussions and client threads, with matter context where it belongs.
Sample workspacelawaos.com
Search workspaceOkafor & Byrne
Lease drafting teamAster lease review
Disclosure questionsCedar acquisition
Estate handoverDuarte estate
Lease drafting team
Message the team
Context in the thread
Link a conversation to a matter and keep messages, replies and attachments together.
Personal inbox organisation
Use per-person read, mute and archive state to manage attention without changing a colleague's inbox.
In daily practice
- 01
Choose the conversation
Open an existing thread or start one with the appropriate members or client participants.
- 02
Add the working context
Associate the matter where relevant and share the message or attachment the participants need.
- 03
Follow up in place
Continue the thread so later replies stay with the original discussion.
Before you begin
Firm messaging lives in the Inbox. Communications opens that shared messaging surface; it should not be confused with a promise to synchronise every external email mailbox.
No. Inbox access is participant-scoped. Client access uses the client participant's authorised portal session.
Keep the context