Terms of Service

These Terms of Service (“Terms”) govern access to the LawAOS platform and related services (the “Service”). In these Terms, “LawAOS,” “Provider,” “we,” and “us” refer to the provider of the Service for your account. A signed order form, subscription confirmation, or other written agreement may identify additional or different terms; that agreement controls if it conflicts with these Terms.

By creating an account or using the Service, you agree to these Terms and represent that you have authority to bind the organization you act for. If you do not agree, do not use the Service.

LawAOS is a cloud-based law-practice management and AI operating system. It provides tools for intake, conflicts, matters, workstreams, deadlines, documents, signatures, communications, client collaboration, billing, trust, accounting, payroll, knowledge, reporting, and governed AI-assisted workflows. The features enabled for an account depend on its plan, configuration, jurisdiction, and any controlling agreement.

We may modify, suspend, or discontinue parts of the Service. We will provide notice of material changes when required by applicable law, contract, or the nature of the change.

You must create an account to access the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to: (a) provide accurate and complete registration information; (b) maintain and promptly update your account information; (c) notify us immediately of any unauthorized access; and (d) not share account credentials with unauthorized persons.

A firm administrator may invite users, assign roles, configure permissions, connect third-party services, and act on behalf of the customer. The customer is responsible for selecting its administrators, reviewing access regularly, and promptly removing access when a user no longer requires it.

The customer controls its workspace, content, users, professional workflows, and client relationships. It is responsible for the accuracy, lawfulness, and quality of the information it enters; the permissions it grants; its retention and filing obligations; and obtaining any notices, consents, or authority required to process personal or confidential information through the Service.

The customer must independently maintain any records, exports, or business-continuity arrangements required by law, professional rules, court rules, insurance terms, or internal policy. Configuration assistance does not transfer those responsibilities to the Provider.

You agree not to use the Service to:

• Violate any applicable law, regulation, or professional ethical obligation
• Transmit malware, viruses, or other harmful code
• Attempt to gain unauthorized access to any systems or data
• Interfere with or disrupt the integrity or performance of the Service
• Store or process content without the rights, instructions, or lawful authority required to do so
• Reverse engineer, decompile, or disassemble any aspect of the Service

The Service, including its software, design, logos, trademarks, and documentation, is owned by or licensed to the Provider and is protected by intellectual property laws. These Terms do not grant you an ownership interest in the Service.

You retain all rights, title, and interest in any data, documents, or content you upload to the Service (“Your Content”). We do not claim ownership of Your Content.

You grant the Provider a limited, non-exclusive right to host, copy, transmit, display, and otherwise process Your Content only as needed to provide, secure, support, and improve the Service, follow authorized instructions, and meet legal obligations. If you voluntarily provide product feedback, the Provider may use it without restriction, but that permission does not extend to Your Content or confidential information.

The Provider is not a law firm, does not provide legal advice, and does not enter an attorney-client relationship through the Service. LawAOS is a technology tool. The customer and its legal professionals remain responsible for professional judgment, conflicts, deadlines, filings, client advice, trust handling, supervision, privilege, confidentiality, and compliance with applicable law and professional rules.

AI-generated or AI-assisted content may be incomplete, inaccurate, outdated, or unsuitable for a particular matter. Users must review facts, citations, authorities, calculations, dates, permissions, and proposed actions before relying on or sending the output. Consequential actions should remain subject to an appropriately authorized human decision.

The Service may connect with payment processors, email and calendar providers, storage services, document tools, AI providers, and other third-party services selected or authorized by the customer. Those services are governed by their own terms, privacy practices, availability, and technical limits.

The Provider does not control a third-party service and is not responsible for changes, outages, loss, or acts attributable to that service. The customer authorizes the exchange of data reasonably necessary for each enabled integration and may need to maintain separate accounts or licenses.

Paid subscriptions are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by applicable law or as expressly stated in a written agreement.

We reserve the right to change pricing with 30 days' written notice. Price changes will take effect at the start of your next billing cycle unless a signed order form or Enterprise agreement states otherwise.

Unless the applicable order states otherwise, subscriptions renew for successive billing periods until cancelled. Fees are exclusive of taxes, duties, levies, and payment-provider charges that the customer is legally responsible to pay. Late or failed payment may result in restricted access or suspension after any notice or cure period required by law or agreement.

Our collection and use of personal information is described in our Privacy Policy.

We do not sell firm content or use it for third-party advertising, and we do not use firm documents or client data to train LawAOS-owned models. AI features may send selected content to the provider configured for the feature or firm; provider terms and retention settings vary and should be reviewed before confidential material is submitted.

Each party will use reasonable care to protect non-public information received from the other and will use it only for the relationship contemplated by these Terms. These obligations do not cover information that is public without breach, independently developed, lawfully received without restriction, or required to be disclosed by law. Where legally permitted, the receiving party will give reasonable notice of compelled disclosure.

Additional security, processing, residency, confidentiality, retention, or incident-notice commitments apply only when set out in a signed order form, data-processing agreement, or other written agreement.

The Provider works to operate the Service reliably and securely, but does not promise that every feature will be uninterrupted, error-free, or suitable for every jurisdiction, practice area, workflow, or professional obligation. Maintenance, security work, third-party dependencies, internet conditions, and events outside reasonable control may affect availability.

EXCEPT FOR ANY EXPRESS WARRANTY IN A CONTROLLING WRITTEN AGREEMENT, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PROVIDER DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

Preview, beta, experimental, or early-access features may change or end and should not be used for a critical workflow unless a written agreement expressly says otherwise.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PROVIDER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

Our total aggregate liability for any claims arising out of or related to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim.

The exclusions and cap apply to the maximum extent permitted by law and do not limit liability that cannot lawfully be excluded or limited. A controlling written agreement may state different caps or exclusions.

To the extent permitted by law, the customer will defend and indemnify the Provider and its personnel against third-party claims, damages, and reasonable costs arising from Your Content, the customer's unlawful or unauthorized use of the Service, or the customer's violation of another person's rights. The Provider will give prompt notice and reasonable cooperation, and the customer may not settle a claim in a way that admits fault or imposes obligations on the Provider without written consent.

You may cancel a subscription through the billing controls available to your account or by contacting office@lawaos.com. The Provider may suspend or terminate access for material breach, unlawful use, security risk, or non-payment, subject to applicable law and any controlling agreement.

Export supported records while the subscription is active. Following termination, access, retention, export assistance, and deletion are governed by the Privacy Policy, the applicable agreement, legal obligations, and operational backup cycles.

The governing law and dispute forum stated in a signed order form or other written agreement apply. Where no written agreement specifies them, governing law, venue, and any mandatory dispute process are determined under applicable conflict-of-law and jurisdiction rules.

Neither party is liable for delay caused by events beyond its reasonable control. The customer may not assign these Terms without the Provider's written consent, except as part of a permitted corporate reorganization or sale of substantially all relevant assets where the assignee accepts these Terms. The Provider may assign them as part of a reorganization, financing, merger, or sale of the Service or relevant business.

If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions continue. Failure to enforce a provision is not a waiver. These Terms and any controlling written agreement form the entire agreement on their subject matter and replace prior discussions on that subject. Headings are for convenience only.

We may update these Terms from time to time. We will provide notice of material changes when required by law or contract. The date at the top identifies the latest published revision. Continued use after revised Terms take effect constitutes acceptance to the extent permitted by law.

If you have questions about these Terms, please contact us: